Support

Contact us

Email us at hello@mella.health. We reply within 24 hours on business days.

Managing your subscription

Your subscription renews automatically until you cancel. To manage or cancel, follow the path that matches how you signed up:

• If you subscribed in the iPhone app, open the Settings app, tap your name at the top, tap Subscriptions, select Mella, and tap Cancel Subscription. You can also view your purchase history from that screen.
• If you subscribed on our website, email hello@mella.health and we'll handle it within 24 hours on business days.

Cancellations take effect at the end of your current billing period. You keep access until then.

Deleting your account

You can delete your Mella account from inside the app:

• Open the app and go to the Profile tab
• Tap Delete Account
• Confirm deletion

Deletion removes your account, your assessment responses, and any stored subscription records. It also revokes the Sign in with Apple token on our side. Apple subscription deletion is independent. If you want to stop billing, cancel your subscription first (see above), then delete your account.

Sign in problems

Mella uses Sign in with Apple. If you're stuck at the sign-in screen:

• Make sure you're signed into iCloud on your device
• Check that Apple ID > Sign in with Apple has Mella listed
• Try force-quitting the app and reopening
• If issues persist, email us at hello@mella.health with your device model and iOS version.

Refunds

If you subscribed in the iPhone app, all refunds are processed by Apple. Request a refund at reportaproblem.apple.com.

If you subscribed on our website, email hello@mella.health. We handle refund requests within 24 hours on business days.

More information

• Privacy Policy
• Terms of Service